COVID-19 Update

Your safety is, and always has been, our top priority. We are closely monitoring the COVID-19 situation and following the CDC and U.S. public health recommendations as they evolve. At this time, federal agencies recommend precautions similar to those taken to avoid the flu virus. The CDC recommends that washing your hands thoroughly and often is the best prevention for the spread of viruses. But of course, there’s a lot more that can be done. It’s important that we give you as much information as possible about the procedures we maintain in order to keep our facilities clean and give you peace-of-mind.  It is our intention to continue to support our guests who visit all of our locations across the country.  Therefore, out of an abundance of caution, we are taking enhanced wellness measures.

FACILITY- WIDE

  • Existing housekeeping procedures for cleanliness, hand-washing and disinfection that meet and exceed industry best practices and standards.
  • Mandated use of gloves by common-area cleaning team members.
  • Continued frequent deep cleaning of common areas, handles, faucets, trash-receptacle touchpoints, elevators, and counters.
  • Additional hand sanitizing stations are being placed throughout the facility.
  • An increased focus has been placed in any area where events are held.
  • According to the World Health Organization, it is not known how long the virus that causes COVID-19 survives on surfaces. However, it seems to behave like other viruses. Studies suggest that viruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions such as surface, temperature or humidity of the environment. Knowing this information, we have made the commitment to cleaning all high-touch surfaces several times throughout the day.

FOOD & BEVERAGE

  • All food service staff are Servsafe certified. This includes the teaching of safe-food preparation and handling.
  • There is an increased awareness on sanitation within all food & dining locations.
  • All tables, condiments, chairs and highchairs are sanitized frequently.
  • All kitchen serving utensils are repeatedly changed out.
  • A continued recurrent deep cleaning of common areas, handles, faucets, dispensers, trash-receptacle touchpoints, buttons, counters and cleaning tools.
  • Team members are mandated to wash hands often.
  • Food preparation and food handling meet and exceed all state requirements.
  • An increased focus has been placed in any area where events are held.

ARCADES & ATTRACTIONS

  • All arcade games, rides, and equipment are sanitized throughout the day.
  • There is an increased focus on ensuring the cleanliness of all arcade games and attractions.
  • Additional hand sanitizing stations are being placed throughout the facility.
  • All employees are mandated to wash their hands often.

As more information becomes available, we will continue to make adjustments to support the safety and well-being of guests and team. From our family ownership to all of our team members across the country, we take pride in the role we are playing to ensure the wellness of those we serve. We hope that you can rely on us as we are looking forward to serving you and your family soon.

Magic Mountain Polaris will accept cash and every major credit card. Reserved groups may pay with company checks but no personal checks will be accepted. Our online purchases accept Visa, Mastercard, Discover and American Express.

No outside food or drink is allowed into Magic Mountain Polaris unless specified for reserved parties. This includes cake and cupcakes.

Yes, you can. We do not have an entrance or admission fee.

Our prices are set to a guest minimum. For birthday parties, we have a minimum of eight guests.  If you reserved a party for 14 people and 11 show-up, you will be charged for 11.

For our birthday parties, Magic Mountain Polaris provides balloons and essentials. If you would like to decorate yourself, it is best to show up early bring your decorations.

Please go back to your confirmation email and click on Invitations. From there, you can email your guests the party invitations.

Deposits will be charged to your credit card on the day that you make your reservation.  The deposit amount will be deducted from your overall bill on the day of your event.

For purchases of food, tickets, tokens, or attractions, you can pay in advance online or at Magic Mountain Polaris.

It is best to call our team at Magic Mountain Polaris to reschedule. We can be reached at 614-840-9600 or polarisoffice@magicmountainfuncenter.com

Our locations hours are seasonal. Please view our home page for park hours.